Association of Ameritech/SBC Retirees SM
AT&T Medical Plan Problem Resolution Procedures - Posted 5/9/07

AT&T Medical Plan Problem Resolution Procedures

As of April 26, 2007

The AASBCR urges each member to use the process AT&T has introduced so that your complaints, or problems with the plan are resolved and AT&T will be aware of your issues.

AT&T has established an escalation process for retirees who are unable to resolve their issue for an AT&T medical plan as administered by UHC (United Health Care).

“You are required to contact UHC and attempt to resolve the issue yourself before using the Escalation Procedure as follows”

1. Call and talk to a UHC service representative.  If the UHC service representative cannot resolve your problem satisfactorily, then ask to speak to a Supervisor.

2. If the Supervisor cannot resolve your problem to your satisfaction then follow the escalation procedure below:

Complete the Member Service Request Form available in either PDF or MS Word format

• Click here to open the PDF version for printing.

• To print the MS Word version, right click here, in the menu that comes up left click on "Print Target"

FAX the completed form to the UHC Escalation Group.  The Fax number is: 262 953 9129

Mail a copy of the Faxed Member Service Request Form to

AASBCRSM

VP ATT Relations

P. O. Box 7477

Buffalo Grove IL 60089-7477