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AT&T UHC Medical Plan
Problem Resolution Procedures
As of January 15, 2011
The AASBCR®
urges each member to use the process AT&T has introduced so that your
complaints, or problems with the plan are resolved and AT&T will be
aware of your issues.
AT&T has established an escalation process
for retirees who are unable to resolve their issue for an AT&T medical
plan as administered by United HealthCare (UHC).
“You are required to
contact UHC and attempt to resolve the issue yourself before using the
Escalation Procedure as follows”
1.
Call and talk to a UHC
service representative. Record the date and time of the contact and
the service representative’s name. If the UHC service representative
cannot resolve your problem satisfactorily, then ask to speak
to a Supervisor. Record the date
and the time of the contact and the supervisor’s name.
2.
If the Supervisor does
not resolve your problem to your satisfaction then follow the
escalation procedure.
Escalation Procedure
Click
Button To Retrieve a copy of the
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You have Internet Email |
You Don't have Internet
Email |
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Attach a completed
Member Service Request Form to an email
& send to:
att_escalation@uhc.com
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FAX
the completed Member Service Request
Form to:
UHC Escalation Group
Fax number:
(262) 953-9129 |
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email a copy of the completed
Member Service Request Form to:
directorbenefits1@aasbcr.org
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FAX a copy of the
completed Member Service Request Form to:
AASBCR®
VP Membership and
Benefits
Fax number:
(312) 962-2770
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AT&T Human Resources
will monitor each complaint forwarded to the Escalation Group.
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The toll free telephone
number for the Escalation Group is 1-866-365-9146. |
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